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Scripts Prescriptions dispensed as owing will appear as blue an owing in your Dispense Software are given a blue Owing label in Dispense Tracker. There are 2 methods to manage owing scriptsprescriptions.

\uD83D\uDCD8 Instructions

Follow the steps below steps and select between the 2 methods for the method that works best for your pharmacy .in managing owing prescriptions:

Method 1:

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Dispense scripts as owing in your Dispense System.

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Select Dispense Tracker from the Left Hand Menu.

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Select the Mapped Scripts tab.

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Select the date range covering the period of dispensed scripts.

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Select Apply to display scripts.

1. Where necessary, dispense owing prescription in your Dispense Software.

2. Select prescriptions with blue Owing label in Dispense Tracker and Import to update patient’s pill balance.

3. Collect stock to continue packing for patient.

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Reconciling Owing Scripts Scenario 1:

Reconciling owing scripts when date of prescribing is within 7 days of original date of supply E.g. Original date of supply is 19^th March and date of prescribing is 20^th March.

1. Complete owing mark off in Dispense Software as normal.

2. No further action is required in Dispense Tracker, as Owing label will be removed.

3. No change to patient’s pill balance as prescription was previously imported.

Reconcile Owing Scripts Scenario 2:

Reconciling owing scripts when date of prescribing is outside 7 days of original date of supply. E.g. Original date of supply is 19^th March and date of prescribing is 2^nd April – 2 weeks later.

1. Complete reconciliation in Dispense Software by deleting original supply (owing) dated 19^th March.

2. Process the new script dated 2^nd April, to reconcile the original supply on 19^th March.

3. In Dispense Tracker, select the date range to cover the dispensing period between the date of original supply and dispense date of new script (E.g. 19^th March to 2^nd April).

4. Click Apply. Using the relevant filters, you could narrow the search results to the specific patient and drug.

5. Two separate entries for the same drug will display for this patient.

   1. One entry will be labelled Cancelled (in pink) as it has been cancelled in your Dispense Software, and

   2. One entry will be labelled New (in green), indicating the new script that was dispensed.

6. Import both the Cancelled script and New script to reconcile patient balance.

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Method 2:

1. Where necessary, dispense owing prescription in your Dispense Software.

2. Only import scripts in Dispense Tracker after the script has been reconciled in Dispense Software.

3. Collect stock to continue packing for patient.

Reconciling Owing Scripts Scenario 1:

Reconciling owing scripts when date of supply is within 7 days of original date of supply. E.g. Original date of supply is 19^th March and date of prescribing is 19^th March.

1. Complete owing mark off in Dispense Software as normal.

2. In Dispense Tracker, search prescriptions within the date range of original date of supply (E.g. 19^th March). You can narrow your search down to specific patient and drug.

3. The newly dispensed prescription will display with a green New label.

4. Select the prescription, and click Import Selected Scripts to update patient balance.

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Reconciling Owing Scripts Scenario 2:

Reconciling owing scripts when date of script is outside 7 days of original date of supply. E.g. Original date of supply: 2^nd May and date of script is 14^th May – 2 weeks later.

1. Complete owing mark off in Dispense Software by deleting original supply (owing) dated 2^nd May.

2. Process the new prescription dated 14^th May, to reconcile the original supply on 2^nd May.

3. n Dispense Tracker, search prescriptions within the date range of original date of supply (E.g. 14^th May). You can narrow your search down to specific patient and drug.

4. The newly dispensed prescription will display with a green New label.

5. Select the prescription, and click Import Selected Scripts to update patient balance.

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