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Prescriptions dispensed as an owing in your Dispense Software are given a blue Owing label in Dispense Tracker. There are 2 methods to manage owing prescriptions.

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1. Complete reconciliation in Dispense Software by deleting original supply (owing) dated 19^th March.

2. Process the new script dated 2^nd April, to reconcile the original supply on 19^th March.

3. In Dispense Tracker, select the date range to cover the dispensing period between the date of original supply and dispense date of new script (E.g. 19^th March to 2^nd April).

4. Click Apply. Using the relevant filters, you could narrow the search results to the specific patient and drug.

5. Two separate entries for the same drug will display for this patient.

   1. One entry will be labelled Cancelled (in redpink) as it has been cancelled in your Dispense Software, and

   2. One entry will be labelled New (in green), indicating the new script that was dispensed.

6. Import both the Cancelled script and New script to reconcile patient balance.

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Method 2:

1. Where necessary, dispense owing prescription in your Dispense Software.

2. Only import scripts in Dispense Tracker after the script has been reconciled in Dispense Software.

3. Collect stock to continue packing for patient.

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Reconciling owing scripts when date of supply is within 7 days of original date of supply. E.g. Original date of supply is 2^nd May 19^th March and date of prescribing is 2^nd May19^th March.

1. Complete owing mark off in Dispense Software as normal.

2. In Dispense Tracker, search scripts prescriptions within the date range of original date of supply (E.g. 2^nd May).

3. You will now see an entry that is highlighted green to indicate new script.

4. Click 19^th March). You can narrow your search down to specific patient and drug.

5. The newly dispensed prescription will display with a green New label.

6. Select the prescription, and click Import Selected Scripts to update Patient Balancepatient balance.

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Reconciling Owing Scripts Scenario 2:

Reconciling owing scripts when date of script is outside 7 days of original date of supply. E.g. Original date of supply: 2^nd May and date of script is 14^th May – 2 weeks later.

1. Complete reconciliation owing mark off in Dispense Software by deleting original supply (owing) dated 2^nd May.

2. Process the new script prescription dated 14^th May, to reconcile the original supply on 2^nd May.

3. In n Dispense Tracker, search scripts prescriptions within the date range of the new script that has just been dispensed original date of supply (E.g. 14^th May). You can narrow your search down to specific patient and drug.

4. You will now see an entry that is highlighted green to indicate the new script dispensed today.

5. Click The newly dispensed prescription will display with a green New label.

6. Select the prescription, and click Import Selected Scripts to update Patient Balancepatient balance.

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