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Prescriptions dispensed as an owing in your Dispense Software are given a blue Owing label in Dispense Tracker. There are 2 methods to manage owing prescriptions.

\uD83D\uDCD8 Instructions

Follow the steps below for the method that works best for your pharmacy in managing owing prescriptions:

Method 1:

  1. Where necessary, dispense owing prescription in your Dispense Software.

  2. Select prescriptions with blue Owing label in Dispense Tracker and Import to update patient’s pill balance.

  3. Collect stock to continue packing for patient.

Reconciling Owing Scripts Scenario 1:

Reconciling owing scripts when date of prescribing is within 7 days of original date of supply E.g. Original date of supply is 19th March and date of prescribing is 20th March.

  1. Complete owing mark off in Dispense Software as normal.

  2. No further action is required in Dispense Tracker, as Owing label will be removed.

  3. No change to patient’s pill balance as prescription was previously imported.

Reconcile Owing Scripts Scenario 2:

Reconciling owing scripts when date of prescribing is outside 7 days of original date of supply. E.g. Original date of supply is 19th March and date of prescribing is 2nd April – 2 weeks later.

  1. Complete reconciliation in Dispense Software by deleting original supply (owing) dated 19th March.

  2. Process the new script dated 2nd April, to reconcile the original supply on 19th March.

  3. In Dispense Tracker, select the date range to cover the dispensing period between the date of original supply and dispense date of new script (E.g. 19th March to 2nd April).

  4. Click Apply. Using the relevant filters, you could narrow the search results to the specific patient and drug.

  5. Two separate entries for the same drug will display for this patient.

    1. One entry will be labelled Cancelled (in pink) as it has been cancelled in your Dispense Software, and

    2. One entry will be labelled New (in green), indicating the new script that was dispensed.

  6. Import both the Cancelled script and New script to reconcile patient balance.

Method 2:

  1. Where necessary, dispense owing prescription in your Dispense Software.

  2. Only import scripts in Dispense Tracker after the script has been reconciled in Dispense Software.

  3. Collect stock to continue packing for patient.

Reconciling Owing Scripts Scenario 1:

Reconciling owing scripts when date of supply is within 7 days of original date of supply. E.g. Original date of supply is 2nd May and date of prescribing is 2nd May

  1. Complete owing mark off in Dispense Software as normal.

  2. In Dispense Tracker, search scripts within the date range of original date of supply (E.g. 2nd May).

  3. You will now see an entry that is highlighted green to indicate new script.

  4. Click Import Selected Scripts to update Patient Balance.

Reconciling Owing Scripts Scenario 2:

Reconciling owing scripts when date of script is outside 7 days of original date of supply. E.g. Original date of supply: 2nd May and date of script is 14th May – 2 weeks later.

  1. Complete reconciliation in Dispense Software by deleting original supply (owing) dated 2nd May.

  2. Process the new script dated 14th May, to reconcile the original supply on 2nd May.

  3. In Dispense Tracker, search scripts within the date range of the new script that has just been dispensed (E.g. 14th May). You can narrow your search down to specific patient and drug.

  4. You will now see an entry that is highlighted green to indicate the new script dispensed today.

  5. Click Import Selected Scripts to update Patient Balance.

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