Packing FAQs

Owned by Vivianne Bui
May 13, 2022
3 min read

  • How do I reverse the scanned drug row back to not packed?

To reverse the packed balance from being subtracted, double click on the drug highlighted in green. The drug will no longer be highlighted and the QTY will return back to the value prior to being scanned. This can only be done before Complete Pack has been selected.

  • I have scanned a drug and the following warning appears “The scanned barcode has not been assigned to a medication. Please confirm appropriate medication to pack”

The drug scanned does NOT belong in the patient’s profile. Select the correct medication and re-scan again. The barcode may be incorrect. Click here to manage barcodes.

  • What if I have insufficient balance to pack a drug? How do I adjust the total QTY to pack?

Once the correct medication has been scanned, manually adjust the QTY field to reflect the amount you wish to subtract.

  • How do I manage incomplete packs?

If you have insufficient QTY to pack or need to omit packing the drug for various reasons, change the QTY to the amount available to pack e.g. 0. Proceed to pack all other drugs on the profile.

Then select Complete Pack to forward this pack to the Checking Phase for the Pharmacist to verify.

Alternatively, select Return to Job Packing. This pack will remain in the Packing Phase until completed to be forwarded to the Checking Phase.

  • The drug on the profile is out of stock however I have a generic available. How do I pack it?

If you’ve scanned a generic and it is confirmed a generic equivalent to a drug on the medication profile, the following warning will appear for you to confirm. If the drug you scanned is correct - select Yes.

QTY will be subtracted from the patient’s VPB and recorded as generic equivalent brand packed in the VPB’s log.